Cancellation & Refund Policy
At Aviapronix, we aim to provide a seamless experience for our users. However, we understand that there may be instances where you need to cancel participation in a contest or request a refund. Our Cancellation & Refund Policy outlines the conditions under which such requests will be handled:
Contest Cancellation by Users
Pre-Contest Cancellation: If you wish to cancel before a contest begins, you may do so within the specified time. If successful, the entry fee will be refunded to your account balance.
Post-Contest Start: Cancellations are not permitted once a contest has started, as results depend on real-life player performances.
Contest Cancellation by Aviapronix
Insufficient Participants: If a contest does not meet the required participant threshold, Aviapronix may cancel it and refund entry fees.
Technical Issues: If technical problems prevent fair play, the contest may be canceled, and refunds issued.
Rule Violations: If a contest is canceled due to rule violations, those involved in the violations may not receive a refund.
Refund Policy
Eligible Refunds:
- Contests canceled by Aviapronix.
- User-initiated cancellations before the contest begins.
- Billing or payment errors.
Refund Method:
Refunds are credited to your Aviapronix account balance and can be used for future contests or withdrawn as per the standard withdrawal process.
Non-Refundable Situations:
- Disqualification due to violation of rules.
- Losses resulting from player performances.
- Requests made after a contest has started or concluded.
Withdrawal of Account Balance
Withdrawal Requests: Users may request a withdrawal of their account balance, subject to the minimum withdrawal amount.
Processing Time: Typically, withdrawals are processed within 3-5 business days, though processing times may vary based on your payment method.
Withdrawal Fees: A small fee may apply for processing withdrawals. This will be clearly communicated before the withdrawal is processed.
How to Request a Refund or Cancellation
To request a cancellation or refund, contact customer support at [email protected], providing relevant details, such as your account and contest information.
Changes to the Cancellation & Refund Policy
Aviapronix reserves the right to update or modify this policy at any time. Any changes will be posted here, and it’s your responsibility to review it periodically. Continued use of our services after changes signifies your acceptance of the revised policy.
Contact Us
For questions or concerns about this policy, reach out to us at [email protected].